Frequently Asked Questions

Frequently Asked Questions (FAQ) - QUEENOFSABBA

Welcome to the QUEENOFSABBA FAQ section. Here, we’ve compiled answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to contact us directly!

 

1. What types of luxury goods do you sell?

We offer a curated collection of high-end, luxury products, including but not limited to:

• Designer clothing and accessories

• Jewellery and watches

• Fine handbags and leather goods

• Exclusive home décor and art

• Luxury footwear

Each item is carefully selected to ensure it meets our high standards of quality and craftsmanship.

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2. Are all of your products authentic?

Absolutely! We guarantee the authenticity of every product we sell. We source all items directly from authorised manufacturers and reputable designers. Each product is thoroughly inspected to ensure it meets the high standards expected of luxury goods.

 

3. How do I place an order?

Placing an order is easy:

1. Browse our collection and select the items you wish to purchase.

2. Click on the product to view more details, including sizes, colors, and pricing.

3. Add the items to your cart.

4. Proceed to checkout, where you’ll enter your shipping and payment details.

5. Review your order and confirm the purchase.

Once your order is successfully placed, you will receive an order confirmation email.

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4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Major credit and debit cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay

• Other secure online payment methods

All payments are processed securely using SSL encryption to ensure the protection of your personal and financial information.

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5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can choose your shipping destination and view the available options and associated costs.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

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6. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected. Domestic orders typically arrive within 5 business days, while international shipments may take 2 to 10 weeks. Custom orders can vary according to order.

You will receive a tracking number once your order has been shipped, so you can monitor its progress.

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7. Can I change or cancel my order after it has been placed?

Once an order is confirmed and payment is processed, we begin preparing it for shipment. Due to the luxury nature of our products and the speed at which we handle orders, we cannot guarantee changes or cancellations once the order is placed. If you need to make any adjustments, please contact our customer service team immediately, and we will do our best to accommodate your request.

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8. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our return policy:

• Items must be returned in their original, unused condition within 30 days of receipt.

• The item should be in its original packaging, with all tags attached.

• Some items, such as personalised or customised products, may not be eligible for returns.

To initiate a return, please contact our customer service team for further instructions.

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9. Are your items eligible for gift wrapping?

Yes, we offer premium gift wrapping for many of our products. If you would like to have your order gift-wrapped, simply select the option at checkout, and we will ensure your items are beautifully packaged.

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10. How can I contact customer service?

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. You can reach us via:

• Email: info@queenofsabba.com

• Live Chat: queenofsabba.com

• Business Hours: 9am-5pm Monday to Friday

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11. What should I do if I receive a damaged or incorrect item?

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We take great care in ensuring that your order arrives in perfect condition. However, if you receive a damaged or incorrect item, please contact us immediately at queenofsabba123@gmail.com and we will resolve the issue promptly. Please provide photos of the damaged item for faster processing.

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12. How can I stay updated on new arrivals and promotions?

To stay in the loop about our latest collections, exclusive offers, and promotions, sign up for our newsletter at the bottom of our homepage. You can also follow us on social media for the latest updates and behind-the-scenes content @queenofsabba is our Instagram Handle, @queenofsabba is our TikTok handle

 

If you have any other questions or need further assistance, don’t hesitate to reach out to us! Thank you for shopping with QUEEOFSABBA, where luxury meets excellence.