Privacy Policy

1. Information We Collect

We collect two types of information:

a. Personal Information:
When you make a purchase or interact with our website, you may provide us with personal information, including:

Full name
Email address
Phone number
Billing and shipping address
Payment information (credit/debit card details)
Order history and preferences
Account login credentials

b. Non-Personal Information:
We automatically collect non-personal information as you interact with our website, including:

IP address
Browser type and version
Device type
Pages viewed and interactions with content
Referring URL (how you arrived at our site)

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

To Process Orders: We use your payment and shipping details to complete your transactions and deliver the products you purchase.
Customer Support: To respond to your inquiries, resolve issues with your orders, and improve our customer service.
Personalization: To customize your shopping experience by displaying personalized product recommendations based on your preferences and browsing history.
Marketing Communications: We may send you promotional emails, newsletters, and other communications regarding new products, offers, and updates. You can opt out of these communications at any time by following the unsubscribe instructions in the email.
Website Improvement: To enhance the functionality of our website and ensure a better user experience.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

Service Providers: We may share information with third-party service providers who assist with operations such as payment processing, shipping, marketing, and website hosting. These service providers are obligated to use your data solely for the purpose of providing these services.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, but your privacy rights will remain protected under this Privacy Policy.

4. Security of Your Information

We take the security of your personal information seriously. We employ industry-standard security measures, including encryption technologies (such as SSL/TLS), to protect your data during transmission. We also store your personal information in secure databases with access controls.

However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, track website usage, and personalize content. Cookies are small files stored on your device that allow us to remember your preferences and activity on the site.

You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any email we send you.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@queenofsabba.com

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account or request data deletion, we will retain necessary information to comply with legal obligations and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Transfers

If you are located outside of the UK, please note that your personal data may be transferred to and stored in countries with different data protection laws. By using our website and providing your information, you consent to such transfers and the processing of your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any updates.